Technical support of digital coal rock analysis coal rock analyzer in coal seam geology industry

Perfect service and strong technical support

Coal and rock analysis products adhere to the concept of “frontier science, return to society” and provide satisfactory after-sales service to customers all over the world. For the coal and rock analysis products sold by the company, we are committed to providing advanced international CRM service system:

A. Standardized service system: Product after-sales service has 1509001 service system certification qualification, and implements 1509001 after-sales service standard.

B. Perfect call service center: ZEISS has a unified after-sales service telephone in China, and responds within 8 hours to the technical and quality problems raised by users. If on-site maintenance is required, it will be resolved within 24 hours.

C. National leading warranty policy: ZEISS products are warranted for 1 year. Lifetime maintenance is subject to discretionary fees. Our company sends technical engineers to visit users once a year to provide advice and help on the use and maintenance of equipment.

D. Member of the Coal and Rock Branch of China Coal Standardization Committee, has HD automatic microscope photometer, software free upgrade service.

E. Duty-free spare parts service: Carl? Zeiss has set up a vulnerable spare parts library in addition to the German mainland in order to ensure that Chinese users can quickly repair and save maintenance costs in the event of product failure. The cycle of equipment replacement and maintenance is better and faster for Chinese users.

F. Training: Our company cooperates with domestic authorities to provide users with basic coal and rock application and application knowledge training.

Laboratory environmental requirements

The laboratory has three conditions: shockproof (away from the source), moisture (using air conditioners, dryers), dustproof (grounded with anti-static floor or plastic, the walls are not dusty).

★ Power: 220V ± 10%, 50HZ. ★ Relative humidity: no more than 85%.