Perfect service and strong technical support

Coal and rock analysis products adhering to the "cutting-edge science, return to society" concept, to provide global customers with satisfactory after-sales service, for the company's sales of coal and rock analysis products, we promise to provide advanced international CRM service system:

A.Standardized service system: the product after-sales service has the certification qualification of 1509001 service system, and the implementation of 1509001 after-sales service standards.

B.Perfect call service center: ZEISS has a unified after-sales service telephone in China, which can answer the technical and quality problems raised by users within 8 hours, and arrive at the solution within 24 hours if on-site maintenance is required.

C.National leading warranty policy: ZEISS product warranty period of 1 year.Lifetime maintenance at discretion.Our company sends technical engineers to visit customers once a year to provide advice and help for the use and maintenance of equipment.

D.Member of coal and rock branch of China coal standardization committee, with HD automatic microscope photometer, software free upgrade services, etc.

E.Duty-free spare parts service: Carl?In order to ensure that Chinese users can quickly repair and save maintenance costs in case of product failure, Zeiss has set up a large vulnerable spare parts warehouse in Shanghai waigaoqiao free trade zone, which is not only in Germany, but also shorens the cycle of equipment spare parts transformation and maintenance, so as to provide better and faster service for Chinese users.

F.Training: our company cooperates with domestic authorities to provide users with basic coal petrology and application knowledge training.Laboratory environmental requirements.

The laboratory has three anti - conditions: anti - shock (far away from the source), moisture-proof (use of air conditioning, dryer), anti - dust (the ground with anti - static floor or plastic, walls do not fall dust).

★ power supply: 220V ± 10%, 50HZ. ★Relative humidity: not more than 85%.